Translator Reviews ( Japanese → English )

Japanese

●クレ6332
原因
商品の配達は完了したが関税が発生したことが原因でクレーム。

対応
バイヤーへは関税が発生したことについてのお詫びと関税額の全額返金の対応について連絡。
バイヤーから回答待ちの状況です。

再発防止策
商品が届く予定日から3日後に追跡番号を確認し配達の状況を確認する体制を
整えました。
もし税関や配送業者で止まっている場合はバイヤーへ状況を連絡して
対応。商品がバイヤーへ無事に届くようにサポートします。

English

● Claim 6332
Cause;
A buyer claimed about customs’ fee though the item was delivered safely.

Action taken;
We emailed the buyer about our apology for the payment of customs’ fee and about our response about how to handle the customs’ fee.
We are waiting for the buyer’s response.

Measure to counter the recurrence of same incident
We set up the system to check whereabouts of items three days after their expected date of delivery using their respective tracking number.
We will support buyers for the safe delivery of items by informing them the delivery status of their item if they are stopped at the customs’ office or if they are retained at the delivery service company.