Translator Reviews ( Japanese → English )

Japanese

お客様に商品をお届けしたところ、この商品はケース販売であるという苦情をもらいました。つまり、１本で販売しているものではなく、複数まとめて販売されている商品だということです。

私はこのカタログの商品は１本分であると思った為に、１本しかお客様に配送していません。なぜ、この商品がケース販売であるのか、私には理解できません。

ですから、この商品はケース販売でしょうか？
もし、そうだとしたらケースには何本入っていますか？

それとも、１本として販売されているのですか？

至急確認したいです。

English

I received a claim from a customer when I sent the product.
The claim was that this product should be sold as a bunch, not only one.

I thought the product on this catalog is for only one, so I sent the customer only one.
I don't understand why this product is sold by case.

Is this product sold by case?
If so, how many should be in one case?

Or, should this be sold one each?

Please check as soon as possible.

Reviews ( 1 )

russ87 rated this translation result as ★★★★ 03 Feb 2014 at 14:33

original
I received a claim from a customer when I sent the product.
The claim was that this product should be sold as a bunch, not only one.

I thought the product on this catalog is for only one, so I sent the customer only one.
I don't understand why this product is sold by case.

Is this product sold by case?
If so, how many should be in one case?

Or, should this be sold one each?

Please check as soon as possible.

corrected
I received a complaint from the customer when I sent the product.
The claim was that this product should be sold by the case, not individually.

I thought the products on this catalog were sold individually, so I sent the customer only one.
I don't understand why this product is sold by the case.

Is this product sold by the case?
If so, how many should be in one case?

Or, should this be sold individually ?

Please check as soon as possible.

Good, only minor issues. I think that the Japanese word クレーム may be translated to 'claim' potentially in certain cases I think this is classic wasei eigo so 'complaint' is a better general translation