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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] After delivery, I received a complaint from my customer that this product com...

Original Texts
お客様に商品をお届けしたところ、この商品はケース販売であるという苦情をもらいました。つまり、１本で販売しているものではなく、複数まとめて販売されている商品だということです。

私はこのカタログの商品は１本分であると思った為に、１本しかお客様に配送していません。なぜ、この商品がケース販売であるのか、私には理解できません。

ですから、この商品はケース販売でしょうか？
もし、そうだとしたらケースには何本入っていますか？

それとも、１本として販売されているのですか？

至急確認したいです。

maron
Translated by maron
I received a claim from a customer when I sent the product.
The claim was that this product should be sold as a bunch, not only one.

I thought the product on this catalog is for only one, so I sent the customer only one.
I don't understand why this product is sold by case.

Is this product sold by case?
If so, how many should be in one case?

Or, should this be sold one each?

Please check as soon as possible.

Result of Translation in Conyac

Number of Characters of Requests:
236letters
Translation Language
Japanese → English
Translation Fee
$21.24
Translation Time
11 minutes
Freelancer
maron maron
Starter

Other Translations From Japanese To English Are Made Public

The sleeves of the Kimono are longer than usual because of the length of the arms being bent and extended, The dress is a little long because it is Pullip size as we described in the selling item. Though we have made more than 500 items, this is the first case of trouble. We are very sorry to hear the customer was not satisfied. Items other than the made-to-order one can be returned. Plea...
Japanese → English
I hear that by the price it purchases, it purchases from other firm. He ordered us instead of the other firm to have been ordered. As the order cannot be done to the other firm from now, could you please accept the order? Even though you permitted the payment condition, if the order is canceled, in the further, the conditioned brand cannot be ordered to our firm. To order, it is taking time. ...
Japanese → English
At the moment, surely the item A is now No.1 in ranking. However, perhaps due to the timing, as it takes time to appear the ranking at Amazon, the sales of item B will be increasing, it will be easily reversed. From now on, we will be battling with Mr.T, item A will be phased out soon. Unfortunately, for the one month since starting the sales, Amazon didn't work for me to stop showing the it...
Japanese → English
A little bit late but I want to, tell you this. 〇〇, my series is a 10th anniversary since the first sale. I appreciate your continued support. I am more than happy that this performance has been acted on Instagram by a lot of people since then. As I am not familiar with English, I can not deliver my performance other than Japanese. Despite that, I am so impressed to know my perform...
Japanese → English

maron's Public Translations

D AZ

私は販売者に対し何通かメールを送り、商品を返品し返金していただくことを承認していただきました。
販売者からはここ一週間回答がありません。
私は商品を返品したことを販売者に伝えたのですが、彼らは商品は返品されていないと議論します。
日本のEMSに確認を取ったところ、Amazonの返品用ラベルに印刷された住所が無効であると言われました。
この住所は販売者により提供されたものです。
配達障害の理由が販売者により提供された間違った住所であるのであれば、責任は彼らにあるはずです。
ご検討いただきますよう、よろしくお願い申し上げます。
English → Japanese
こんにちは。
ebayから、あなたが本件を打ち切りたいという内容のメッセージが届きました。
私には理解できません（あなたは返品された商品及びお金を持っています）。
私たちは納得したはずです（商品を返品すること）　3日前、あなたは私に返金のオプションを提案し、私は返金してくださいといいました。ですが、そのオプションじゃなくてもかまいません。返金してもらうか、商品をおくってもらうかどちらでもかまいませんが、どちらか一つは実行してください。
よろしくお願いします。
English → Japanese
Thank you for contacting us. We have shipped out the product via Japan Post Co. Economy Air (SAL) on Sep. 30th, but if you have not received the product yet, it is more likely that the post office have lost it. We will ship out the same product via Express Mail Service (EMS) today. The delivery will probably take about 7 days. Is it possible for you to wait for the product? If it is possible, we will let you know the tracking number as soon as we send out the product.
If you would like to request a refund, that is also available after Nov. 15th.
We appreciate your consideration.
Japanese → English
実は、納品書は2つお作りしていました。
一つは、実際の値段が載ったもので、台湾での税関用のものです。
もう一つは、合計額がＵＳＤ80.00となっており、日本での通関手続き用のものです。
どうやら、船会社代理店は本件を我々が思っていたように処理しなかったようです。
代理店に連絡をして、どういう返事が来るか見てみる事にします。
English → Japanese