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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I have a question regarding 913Head. I have received a customer complaint. Wh...

Original Texts
913Headについて質問をさせてください。購入されたお客様から苦情がきています。Headに付属のsleeveをhoselに組み込み、締めた状態で振っても音はしません。一方で所有している910用sleeve付Shaft(日本純正)を装着して、打球を打つとカラカラと音がします。考えられる原因を教えてください。宜しくお願いします。
sosa31
Translated by sosa31
I have a question on 913 Head. There has been a complaint from a customer who purchased this. When the sleeve that came with the head is inserted to the hosel and tightened, it does not make any sound when I swing it. However, it does make dry/rattle sound when I hit a ball with it attaching my Japanese genuine shaft with a sleeve designed for 910. Is there any reason for this that you could think of? Please let me know.

Result of Translation in Conyac

Number of Characters of Requests:
164letters
Translation Language
Japanese → English
Translation Fee
$14.76
Translation Time
22 minutes
Freelancer
sosa31 sosa31
Starter

Other Translations From Japanese To English Are Made Public

Above messeage is shown and the account has been stopped. I tried using two credit cards but both of them came up with the message of card being faulty. When I checked with card companies, there was no problem in the cards. I can register other cards as well, but I am convinced that there should be no problems in the cards. I believe it is due to your company's system error. Would you ha...
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sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English