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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you as always. I have a question regarding the package you shipped me ...

Original Texts
いつもお世話になってます。
昨年１２月１９日に貴社より発送してもらった荷物の件で問い合わせたいことがあります。
下記インヴォイスの中のリチウムバッテリー$94 from KEHが届いてないようです。
到着時によく確認していなかったので連絡が遅くなりましたが、本日バッテリーが必要になり、到着した荷物を再確認したところ、バッテリーが無いことに気づきました。
この商品は、確か追加のコストを支払い発送することになっていた商品です。
お手数ですが、調査のほうよろしくお願いします。
sosa31
Translated by sosa31
Greetings,
I have a question about the package you sent out on December 19th of last year.
The Lithium Battery ($94 from KEH) in the following invoice seems to be missing from the package.
I am late in notifying you about this because I did not check the package details right away. Today, when I needed to use the battery, I checked the package again and noticed that it was not there.
I believe this was supposed be an item with extra shipping charges.
Please look into this matter. Thank you in advance.

Result of Translation in Conyac

Number of Characters of Requests:
232letters
Translation Language
Japanese → English
Translation Fee
$20.88
Translation Time
9 minutes
Freelancer
sosa31 sosa31
Starter

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sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English