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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Thank you very much for all of your help last year. In particular, I am than...

Original Texts
昨年は大変お世話になりました。
特に私たちに何度も協力してくれた〇さん、〇さん、〇さん、〇夫妻には、
ことばで言い尽くせないほどの感謝でいっぱいです。
本年が皆様にとっても良い年になりますよう心よりお祈り申し上げます。

さて新年早速ですが以下の商品をお取り寄せいただけないでしょうか。
お取り寄せに時間が掛かっても構いません。
もし貴店へのおおよその入荷日がわかれば教えて頂けると助かります。
お手透きにご確認とお返事をお待ちいたしております。

日本よりたくさんの感謝を込めて　〇兄弟より
cuavsfan
Translated by cuavsfan
Thank you very much for all of your help last year.
In particular, I am thankful beyond words for the cooperation of 〇, 〇, 〇, and Mr. and Mrs. 〇.
I wish from the bottom of my heart that you all have a great year this year.

The new year is just underway, but I would like to order the following items.
It is okay if it will take some time for this order.
If you could tell me approximately how long it would be before I received the order, it would be very helpful.
I will await confirmation of the paperwork and your reply.

Once again, saying thank you from Japan,
The 〇 Brothers.

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
about 8 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English