私のCustomer Metricsについて、相談をさせていただけないでしょうか。
現在Delivered on timeがターゲット数値を下回っています。
この項目の悪化はカートの取得率など、売上には影響を及ぼしますでしょうか？
以前に原因を質問したところ、Japan Postの追跡番号はサポート対象外であることが原因と聞きました。
お客様からのフィードバック等を見ていただければ分かるように、私は最高のサービスを提供するべくサービスの改善に務めています。
あなたのサポートに感謝します
Rating
52
Translation / English
- Posted at 01 Jan 2013 at 23:15
I'd like to consult with you about my Customer Metrics.
Currently Delivered on time is below targeted value.
Does deterioration of this item influence acquisition rate of the cart and sales etc?
When I previously asked the cause, I was told that it's because the tracking numbers of Japan Post are not supported. As you can see on my customers' feedback etc, I'm working on improvement in order to provide best service.
Thank you for your support.
Currently Delivered on time is below targeted value.
Does deterioration of this item influence acquisition rate of the cart and sales etc?
When I previously asked the cause, I was told that it's because the tracking numbers of Japan Post are not supported. As you can see on my customers' feedback etc, I'm working on improvement in order to provide best service.
Thank you for your support.
★★★★★ 5.0/1
Rating
61
Translation / English
- Posted at 01 Jan 2013 at 23:22
May I consult my Customer Metrics with you?
The Delivered on Time just keeps under the targeted value now.
Does this tendency affect to sales such as the taking rate of carts?
I have heard this is caused by the system that doesn't support Japan Post's tracking number as asking the reason last time.
As you can see from the customer feedback, I keep trying hard to provide the best quality service.
I would appreciate for your support.
The Delivered on Time just keeps under the targeted value now.
Does this tendency affect to sales such as the taking rate of carts?
I have heard this is caused by the system that doesn't support Japan Post's tracking number as asking the reason last time.
As you can see from the customer feedback, I keep trying hard to provide the best quality service.
I would appreciate for your support.
