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  4. Dear Shigetaka This is an unusual r...

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[Translation from English to Japanese ] Dear Shigetaka This is an unusual request but I wonder if you could help us...

Original Texts
Dear Shigetaka

This is an unusual request but I wonder if you could help us.
We made a mistake with the order for our customer Eiji Mizuno who is copied in on this e-mail.
Lucy sent him the wrong helmet in error.
After a delay we did send him the correct BMW helmet and visor.
We think that Eiji is asking for a refund but we do not understand why.

Please could you e-mail him in Japanese to find out exactly what the problem is.
Please reassure him that if there is a mistake in any way we will of course put this right.

Kind regards
David
sosa31
Translated by sosa31
シゲタカさん

普通でないお願いなのですが、助けていただけないでしょうか。
こちらで、ミズノ・エイジさん（CCに入っている方です）からの注文の取り扱いを誤ってしまいました。
ルーシーが間違って、違うヘルメットを彼に送ってしまったのです。
遅れましたが、後で正しいBMWのヘルメットとサンバイザーをお送りしました。
私たちの理解では、エイジさんが返金を要求していると思うのですが、その理由がわかりません。

日本語でエイジさんにメールを送っていただき、何が問題なのか確認していただけないでしょうか。
何か問題があるのであれば、もちろん解決に努めますので、その旨お伝えください。

宜しくお願い致します。
David

Result of Translation in Conyac

Number of Characters of Requests:
534letters
Translation Language
English → Japanese
Translation Fee
$12.015
Translation Time
20 minutes
Freelancer
sosa31 sosa31
Starter

Other Translations From English To Japanese Are Made Public

お買い上げ頂いた商品の在庫がきれてました。申し訳有りません。 メーカーに問い合わせをした所、10月下旬に再入荷するようです。もし待っていただけるのでしたら100ドル値下げ（返金）してメーカーより取り寄せます。 キャンセルされる場合はすぐに返金手続きを行います。 お手数おかけしますが宜しくお願い致します。 お返事お待ちしてます。 こちらの商品、在庫がきれております。お待ちいただけるようでしたら入金確認が取れ次第、メーカーより取り寄せます。そしてペイパル経由でのお支払いに大変感謝します。ペイパルから直接入金頂けると関税の問題も解決するでしょう。その場合、アドレスを教えていただけると助かります。
English → Japanese
I wouldn't spend more then 1,100. I just got the cameras and the last couple of cameras I've been buying from you 3-5 of them I can't even use for parts. I've been buying cameras out here for 100 each.
English → Japanese
The idea sounds good... ok i have plan to ship this goods this week. But the question is: 1. If i ask for the full refund, where will you send the money? To my credit card or ? 2. The similar item that you offer... thats from you (chosen by you) or me? If i must choose from ebay usually be a difference in price from the price of the item I have bought before. 3. Where must i info the receipt th...
English → Japanese
Here is a link to more information about all of our out-of-stock kits, and when they are expected to be back in stock: This includes announced kits that are out-of-stock because they have not yet been released. The link is kept updated with the most recent information available. Customer Service will not have any more information other than what is provided to us in the link above. Restock ...
English → Japanese

sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English