[Translation from Japanese to English ] I submitted identity verification documents. I was told the address and the ...

Original text

本人確認書類を提出しました。
名前と住所が一致しないとのことで名前の変更依頼、確認書類を提出しました。
住所の変更ができないのですが、変更できるようにしてもらえませんか？

Translation / English

I submitted identity verification documents.
I was told the address and the name didn't much so I submitted documents to modify my name.
I'm not able to modify my address. Can you change the status so I can do it?

Translation / English

I have submitted identification document.
Because the name and the address didn't match I requested to change the name and submitted the document.
I can't change the address so could you make it enable for me to change it please?