[Translation from Japanese to English ] I'm pretty sure I understood the explanation. If I hold down the red button,...

Original text

説明は十分に理解しています。
赤いボタンを押し続けても光るだけです。
白いボタンを押し続けても光るだけです。
ハッチが開く、移動する動作は起きません。
これは本当に動くのですか？
十分に納得できる説明が欲しいです。
私は返品と代金の請求も考えている。

交換に応じてくれてありがとう！！
送付先住所を教えて欲しい。
今すぐに送りたい。
よろしくお願いします。

Translation / English

I'm pretty sure I understood the explanation.
If I hold down the red button, only the light comes on.
If I hold down the white button, only the light come on.
If I open the hatch, it doesn't start to move.
Does it really move?
I would like you to give me a more satisfying explanation.
I'm thinking I would like to return the product and get a refund.

Thank you for accepting my exchange.
Please tell me the address where I should send it.
I'll send it immediately.
Thanks for your help.

Translation / English

I totally understood your explanation.
When I press the red button, the light is lit.
When I press the white button, the light is lit as well.
But that was it; nothing else was happening such as opening the hatch or any movement at all.
Is this really working?
I feel I deserve an explanation.
I'm thinking of returning and requesting the refund.

Thank you for accepting my request for an exchange.
May I have your shipping address for returning items?
I'd like to ship

Translation / English

I understand the instruction well.
When I push the red button, it glows and that's all.
When I push the white button, it glows and that's all.
The hatch won't open nor move.
Does it really work?
I need an reasonable explanation about this.
I'm thinking of returning the item and asking for a refund.

Thank you for accepting the replacement of the item!!
Could you tell me your mailing address?
I'd like to send it immediately.
Thank you.