I am sorry but I can tell you that the condition IS brand new, these are mass produced for the military and come out of the factory just as you see. They are stacked one on top of the other (with no packing material between helmets) and shipped that way. They only reject deep gouges and dimensional imperfections. They are not concerned about the light scratches and marks caused by shipping because they are not making to that standard, if they did then they would have to package each helmet individually. My other question is why have you waited till now, after the guaranty period, to tell me you feel dissatisfied?
Please YouTube military helmet manufacture and you will see for yourself,from looking at the ones getting packaged at the plant, that it is indeed in new condition and actually better than the specification. I do not feel a refund of any amount is warranted, it is as described, especially at this late date and I having no idea of how it has been handled since shipping.