[Translation from Japanese to English ] It is the basic principle of BUYMA to ship items within two weeks, but if the...

Original text

BUYMAでは２週間以内に商品を発送するのが基本ですが、
海外からの荷物が遅れた場合は発送期限延長申請ができます。
私はお客様に海外郵便物の配送をコントロールできないことを説明しますので、
トラブルになることはほとんどないです。だから大丈夫です。
私はあなたを責めるつもりは全くないです。
貴方にお手数をかけますが、郵便局に連絡していただけると
郵便局からはいつも同じ返答が返ってくることもわかっていますが、
遅れている荷物を探してくれるかも知れないと思っています。

Translation / English

It is the basic principle of BUYMA to ship items within two weeks, but if the arrival of items from overseas delays, you can request for extension of shipment.
I always explain to my clients that it is impossible for us to control the shipment from overseas, so a trouble hardly occurs, please rest assured.
I will not blame you.
Sorry to trouble you, but if you contact the Post Office, it will always give you the same reply, but there is a chance that the Post Office may help you search the missing package.

Translation / English

Products from BUYMA are generally shipped within two weeks,
but if packages from overseas are late, they can apply for an extension of the shipping deadline.
Although I've explained to customers that I cannot control the shipping of overseas packages,
this is generally not troublesome. Therefore, it's OK.
I don't blame you at all.
Sorry to trouble you, but after contacting the postal office,
they've responded in the same way, so it might help me find the delayed package.