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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] 1 out of the 2 players that you sent me is a DVD player, and the other is blu...

Original Texts
送っていただいた9つのプレーヤーのうち2台がDVD、ブルーレイの両方ともリージョンフリーになっていませんでした。また、その2台にはHDMIケーブルも入っていませんでした。
本来であれば、そちらに送り返して交換して欲しいのですが、現在コロナウイルスの影響でそちらへの送料が高いために送り返せません。
もしよろしければ追加で2台を割引購入させていただけないでしょうか。
ご検討の程、宜しくお願い致します。
michael_1987
Translated by michael_1987
1 out of the 2 players that you sent me is a DVD player, and the other is blu-ray. Neither are region free and neither support HDMI cable.
In a perfect world I would like to send them back and exchange them, but with the current high cost of postage due to the corona virus, this isn't an option.
Would it be possible to purchase another 2 at a discounted price?
Thank you for your consideration.

Result of Translation in Conyac

Number of Characters of Requests:
197letters
Translation Language
Japanese → English
Translation Fee
$17.73
Translation Time
9 minutes
Freelancer
michael_1987 michael_1987
Standard
I was born in Australia. At the age of 21, a strong interest in Japanese hist...

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michael_1987's Public Translations

The product that the buyer ordered has already arrived. You can check with the tracking number.
If it is just that the buyer is unsatisfied with the product, that is not a mistake of mine. The buyer left me negative feedback based on that, but Amazon recognized that and removed that evaluation for me.
If the buyer submits a claim, does Amazon accept them unconditionally? I will receive a return, but are you aware of the strangeness of the buyers wording?
If the buyer would like to return, below is the appropriate address.
Japanese → English
When the documents have been published, it seems like the contents are going straight to the one in charge by email as well. I'm so sorry, it is necessary for do an collection request there. Could you call this number? Please stick this document to the item. I was told that delivery will take over 2 weeks, so I have used a different trading company this time.
Searching for past emails has really taken up too much time. If you have any questions for me, could you please write them when you email me. Even I don't like being asked the same question over and over again. If you understand, could you please respond.
Japanese → English
Thank you for your reply. We will proceed with the half price return, so please wait while the payment is being concluded.

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Although the product was mistakenly purchased by the customer, as it is a food product, we cannot accept returns.

Through contact with the customer, we have agreed upon a 50% payment return. However, on the management screen, I can only choose a full price return.

How can I do a half price return?

Thank you in advance for your reply.
Japanese → English
We are currently in the process of creating the manual. I will list what I feel are defects.
Please advise on how I can improve them.

Problem points:
*When the app is opened on an iPhone, forced closure happens often.
* When starting the upload on an iPhone, forced closure happens often.
* In the explanation, a Wi-Fi password is requested, but there is none.
* There is a lag of 15 minutes from uploading to the iPhone to seeing it on the device.
* When opening the app on an Android the Wi-Fi connection mark shows, but it does not synchronize with the playlist.
Japanese → English