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[Translation from Japanese to English ] I received a negative feedback form a buyer in the US. There was no problem...

Original Texts
昨日アメリカのバイヤーからネガティブフィードバックをもらいました。この方にはきちんと対応していました。3/15注文があり、当日3/15発送→3/19配達に伺うも不在のため持戻り(不在票)→郵便局に保管→3/30商品受け取り。おそらく郵便局に商品を受け取りに行った際、待たされたことが理由かと思います。このような理由でネガティブ評価をもらうということは、私としては大変不本意であり、とても残念に思います。昨年11月からセラーとして始めて、全てのバイヤーに対し誠実に対応してきました。
shimauma
Translated by shimauma
I received a negative feedback form a buyer in the US.
There was no problem in taking care of his order.
I received an order form him on March 15 and shipped the item on the same day.
The item was delivered on March 19, but was returned to the post office due to his absence (left delivery notice) and on March 30, it was picked up by the buyer.
I suppose he gave me a negative feedback because he had to wait for a while at the post office.
I really don't understand why I received a negative feedback for such a reason and am very disappointed.
Since I started selling items last November, I have given sincere responses to all the buyers.
steveforest
Translated by steveforest
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Result of Translation in Conyac

Number of Characters of Requests:
480letters
Translation Language
Japanese → English
Translation Fee
$43.2
Translation Time
17 minutes
Freelancer
shimauma shimauma
Standard
静岡県出身、ドイツ在住のshimaumaと申します。英⇄日（TOEIC960レベル）、独⇄日（TELC B2レベル）に対応可能です。非ネイティブのブローク...
Freelancer
steveforest steveforest
Starter
I worked for the broadcaster as an engineer for over 35 years.
During my car...

Other Translations From Japanese To English Are Made Public

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Japanese → English
I have purchased two paid plans, but I couldn't add them to the current existed plan. Therefore, would you please refund it?
Japanese → English
I cancelled the item because the shipment was very slow, but no matter how many times I canceled, the cancellation was cancelled and I was forced to send the item. In the meantime, I have sent you many messages, but none of them have been read and I have not received any reply. The item is no longer needed because it was shipped late. I don't like being forced to come. I'd like a refund, ...
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We began utilising a transfer service, we are ready to deliver items to 228 countries worldwide. It is simple as you place items you selected in the shopping cart by the payment in credit card. This service is available in English, Chinese, and Korean. Please pay the international shipping cost following the notice made by the transfer company. We deliver by our selecting the best method of s...
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shimauma's Public Translations

Thank you for your message.

I would like to return the item, not to exchange it.

My customer wanted this item, but it wasn't delivered on time.
I'm sorry to tell you this, although I asked you to check the item and send it in order to avoid any trouble.

Would it be ok if I would return the item to you?

After receiving the returned item, please give me a full refund.

Thank you in advance for your response.








Japanese → English
おくむらさん

我々のメール返信がないことを、残念に思います。
返信がないのは、これが初めてではありません。
我々は常に貴方からの質問に応え、貴方と会社を重んじてきました。
我々の質問を無視するのは無礼です。
特に、これまで１２年以上に及ぶ我々のビジネス関係を考えれば尚更です。
質問に返信されないということは、返信に時間をかける価値が我々に無いということを表すことになります。

お互いに利益を得られるよう、今後は是非メールへの返信をお願いしたいと思います。
返信が前向きな内容でない場合でも、我々を無視されるより大分ましです。

前回のメールに書かれた質問に対する返信をお待ちしております。
English → Japanese
How much would it be if I order ”Carmen kit by Adrie Stoete- HEAD ONLY Limbs set #20”?
As in the attached picture, I would like the doll to have glass eyes in chocolate brown and black baby-like hair made of mohair. (similar to Anming)
The eyes should be made of glass, not acryl.
Japanese → English
Dear I,

For your reference, I'm sending you a transportation to Narita airport tomorrow.

From Tokyo Station

Train A
Departure 13:02 → Arrival 13:57

-About 10 min. by taxi from the hotel to Tokyo station.
-If you take Train A, please go to "Marunouchi-guchi" at the Tokyo station by taxi.
-The platforms are No. 3 and 4 (Basement 5th floor)
It takes about 15 min. to the platforms on foot.
-All seats are reserved.
-All seat are unreserved. (Seat selection is not possible.)
-The nearest station is "Narita Airport Station".
-Check-in counter is at the Terminal 1.









Japanese → English