[Translation from Japanese to English ] In regards to the shipping of a wrong product, it is now very difficult to sh...

Original text

誤発送の件ですが、
正しい商品を用意する事が難しい状況となりました。
誠に申し訳ありません。

1、かかった金額の全額返金
2、本来注文した商品と同等の商品の発送
(全てこちらで負担します)

どちらか希望の補償方法をお選び下さいませ。

ご迷惑をおかけ致しますが、ご連絡下さいます様お願い致します。

Translation / English

In regards to the shipping of a wrong product, it is now very difficult to ship the right product to you.
We are very sorry for the trouble.

1. Full refund of the total amount
2. Shipping of the products that is equivalent to what you originally ordered.
(We will cover the shipping cost)

Please choose and let us know which compensation you prefer.

We apologize for the inconvenience. Please let us know.

Translation / English

Regarding the item I sent by mistake, it is difficult to prepare a correct item.
I deeply apologize to you.

1. Refund the amount required in whole
2. Send an item that is equivalent to the item ordered
(I pay for them above.)

Which one would you prefer? Please select it.

I apologize to have caused you an inconvenience.
I am looking forward to hearing from you.

Translation / English

Regarding the error shipping, we are not able to get a correct merchandise.
I am terribly sorry and apologize.

1. Refunding of all the cost you paid
2. Shipping an equivalent merchandise you ordered originally
(We will pay the cost)

Please choose whichever you would prefer.
I apologize for your inconvenience once again, and we will be waiting for your reply.