[Translation from Japanese to English ] When one of our staff members received it, he found that the item was much bi...

Original text

実際に届いた商品をスタッフが見た時にEMSで発送できるサイズを大きく超えておりました。
椅子などの場合は梱包する箱が大きくなるので難しいと思います。

Translation / English

When one of our staff members received it, he found that the item was much bigger than the size that can be sent by EMS.
For items such as chairs, you will need a bigger box and so, it should be difficult.

Translation / English

The actual arrived product our staff looked at was way over the size EMS could have shipped.
I think it's difficult to pack items like chairs due to its size as the box can be big.