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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] After we sent the item which we received to the customer, we received a messa...

Original Texts
入荷した商品をお客様に送ったところ、お客様から次のような連絡がありました。

(1)商品画像には会社のロゴが入っていなかったが、届いた商品にはロゴが入っていた。なぜロゴが入っているのか。

(2)商品が全面メッキ処理されていた。なぜメッキ処理をしたのか。

(3)梱包状態が悪く付属のCDが割れていたのでCDを交換して欲しい。

ご対応可能でしょうか。宜しくお願い致します。
transcontinents
Translated by transcontinents
As I sent the item I received to my customer, the customer asked the following.

(1) There was no company logo on item image, but the item delivered had a logo. Why does it have a logo?

(2) Entire item was plated. Why was it plated?

(3) Packaging condition was poor and accessory CD was broken, so please replace CD.

Will you arrange the above? Thank you in advance.

Result of Translation in Conyac

Number of Characters of Requests:
179letters
Translation Language
Japanese → English
Translation Fee
$16.11
Translation Time
5 minutes
Freelancer
transcontinents transcontinents
Starter
ビジネス文書作成、交渉、輸出入実務の経験があり、ビジネス関連コミュニケーションが得意分野です。
迅速、簡潔で適切な翻訳を心がけています。


I ...

Other Translations From Japanese To English Are Made Public

Thank you for your support. I arranged for transfer of charged amount a few minutes ago. I attached details of the transfer. When the item arrives, I will contact you again. I appreciate your understanding.
Japanese → English
"16-inch scaled resolutions" is wrong. In the specifications that is written in the MacBook Pro (16 inch, 2019) product information, and in the Tech specs of the MacBook Pro (16 inch, 2019) the "Sealed resolutions" remains at 15-inch. are I think what would be correct 1152x720、1344x840、1536x960、1792x1120（default）and 2048x1280.
Japanese → English
I'm sorry for late reply. I have advanced a negotiation with the Japanese administrative agency. As a result, we can't sell the AC adapters of item's accessories without administration's permission. They also said to us that we need to check the factory for getting the approval. According to the above, we judged that it is not profitable and decided to stop handle with power supply. I apol...
Japanese → English
I received the books yesterday - many thanks. Some of the books were damaged by creases and folds. The damaged books are: 2x of Volume 2 2x of Volume 3 1x of Volume 4 1x of Volume 5 Attached are some photos of the damage. Apologies for the slow response on this one.
Japanese → English

transcontinents's Public Translations

I apologize for the delayed payment. Log in to bank account is temporarily locked, and currently I'm in process to have it unlocked. I guess the issue will be solved within this week. Or I think I can make payment immediately via PayPal.
Do you have PayPal account??
Japanese → English
I received a message from an upset buyer because tariff was imposed. Also, I received a negative feedback.

Buyer: kreymud

In the past, eBay deleted negative feedback from buyers due to tariff several times.

You can see by checking communication via messages, so please kindly check and delete negative feedback.
Japanese → English
Thanks for your reply.
Do you offer any buyer discount?
Your shop offers a lot of attractive brands, and if I get discount I can sell them in Japan, so I hope to continue buying from you.
I appreciate your kind consideration.
Thank you.
Japanese → English
Sorry for not being able to reply due to time difference between Minnesota and Japan.

I haven't used Microsoft teams, but I think I can use it.
Just in case, will you prepare Zoom or Skype as well?

There is 14-hour time difference between Japan and Minnesota, so considering your schedule, our translator and myself, I'd like to request the following.

1. 6am to 9am, Monday-Thursday in Minnesota time
2. Or after 3pm on Friday, Minnesota time
Japanese → English