お送り頂いた写真を確認しました。お客様の満足のためこの問題の解決に２つの方法を提示させて下さい。1つ目は現在お手元の商品を返送頂き、当方で破損無く商品の到着を確認出来た後、新たに本来お求めの商品を発送し直す。この場合送料は当方負担しますが解決に相当な時間を要します。2つ目は現在お手元の商品をそのまま受取頂き一部返金する。この場合私は50％返金で対応を提案します。また先日問い合わせの件、確認したい点はBは連結A社への引渡価格になるのか、又はAから販社への引渡価格になるのかです。
I confirmed the picture you sent me earlier. Please let me propose you two options to solve this problem for your satisfaction. The first option is that you can return the product to us. After we receive it and confirm that there is no damage, we send you the same product which is new. In this option, the shipping fee is on us but it takes quite a long time to solve the problem. The second option is that you can keep the product, we refund a part of the cost. In this option, we offer you a refund of 50% of the product price. There is something we would like to confirm about the inquiry you had the other day; Which price would be applied, the price when the item is sold from B company to A company or from A company to the distributor?
