ご連絡をいただきまして感謝いたします。
カメラがうまく動作しないとのことですね。
せっかく遠い国から買った商品がうまく動かないお気持ちを考えるととても胸が痛みます。
さぞかし残念なお気持ちかとお察しいたします。お子様へのプレゼントだったのですか？
こちらから送る際には確かに問題なく動いていたのですが、現在は動作していないようなので返品の件は了解いたしました。
ご期待に沿えなく残念に思います。
厳重に梱包し追跡番号付きの発送方法で返送して下さい。
商品が届きましたら返金させていただきます。
Rating
53
Translation / English
- Posted at 28 Nov 2017 at 21:35
Thank you for your message.
I understand that the camera doesn't work well.
I'm very sad to think about how you felt when you received such an item which you had purchased from a far country.
You must have been very disappointed.
Was it a present for your child?
I confirmed it worked without any problem before shipping.
However, I understand you will return it as it is currently not working well.
I'm very sorry not to meet your expectations.
Please pack it securely and ship it by a shipping method with a tracking number.
I will give you a refund as soon as I receive the item.
sumisaku likes this translation
I understand that the camera doesn't work well.
I'm very sad to think about how you felt when you received such an item which you had purchased from a far country.
You must have been very disappointed.
Was it a present for your child?
I confirmed it worked without any problem before shipping.
However, I understand you will return it as it is currently not working well.
I'm very sorry not to meet your expectations.
Please pack it securely and ship it by a shipping method with a tracking number.
I will give you a refund as soon as I receive the item.
Rating
44
Translation / English
- Posted at 28 Nov 2017 at 21:43
Thank you very much to contact us. I heard your camera is not working well. We are very sorry that you have purchase it from remote forign country but it is not working well. It might be a present for your children. I understand your feeling. When we send it we checked that it was no problem, but we accept the return of the camera as you wanted. We regret that we could not answer your expectation on the condition of the camera.
please return it with letting us know your tracking number, and we want it with well packaged.
We will refund as soon as it will be delivered.
sumisaku likes this translation
please return it with letting us know your tracking number, and we want it with well packaged.
We will refund as soon as it will be delivered.
Rating
47
Translation / English
- Posted at 28 Nov 2017 at 21:30
Thank you for your message.
The camera is not working properly, isn't it?
It is a really bad feeling when I think that you bought this article that doesn't operate properly from a far country.
I assume you are feeling very regretful. Was it a present for your child?
It was working properly when I sent it from here but it appears that currently, that's not the case so I understand the return of the article.
I am very sorry that it wasn't according to your expectations.
Please return it with a secure packaging and the tracking number of the shipping method.
When the article arrives I will do the repayment.
sumisaku likes this translation
The camera is not working properly, isn't it?
It is a really bad feeling when I think that you bought this article that doesn't operate properly from a far country.
I assume you are feeling very regretful. Was it a present for your child?
It was working properly when I sent it from here but it appears that currently, that's not the case so I understand the return of the article.
I am very sorry that it wasn't according to your expectations.
Please return it with a secure packaging and the tracking number of the shipping method.
When the article arrives I will do the repayment.
