Translator Reviews ( Japanese → English )

Japanese

ご連絡をいただきまして感謝いたします。
カメラがうまく動作しないとのことですね。
せっかく遠い国から買った商品がうまく動かないお気持ちを考えるととても胸が痛みます。
さぞかし残念なお気持ちかとお察しいたします。お子様へのプレゼントだったのですか？
こちらから送る際には確かに問題なく動いていたのですが、現在は動作していないようなので返品の件は了解いたしました。
ご期待に沿えなく残念に思います。
厳重に梱包し追跡番号付きの発送方法で返送して下さい。
商品が届きましたら返金させていただきます。

English

Thank you for your message.
I understand that the camera doesn't work well.
I'm very sad to think about how you felt when you received such an item which you had purchased from a far country.
You must have been very disappointed.
Was it a present for your child?
I confirmed it worked without any problem before shipping.
However, I understand you will return it as it is currently not working well.
I'm very sorry not to meet your expectations.
Please pack it securely and ship it by a shipping method with a tracking number.
I will give you a refund as soon as I receive the item.