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  4. I wish I can help you locate your or...

Translation Results Requested Through Conyac Made Public

[Translation from English to Japanese ] I wish I can help you locate your order, but Eclipse Health Care shipped and...

Original Texts
I wish I can help you locate your order, but Eclipse Health Care shipped and prepared your package directly from its location and they have your order information. Please understand that in this case seller will help you further regarding this. I've contacted the seller on your behalf requesting to provide you a status update on the order. You'll receive a copy of this e-mail shortly. In my experience, sellers reply to customer e-mails within two business days of receiving the message. We hold them to the same high customer service standards we set for ourselves. I request you to please give the seller two business days to get back to you.
shimauma
Translated by shimauma
貴方の注文品の場所についてお手伝いできるとよいのですが、注文品の梱包・出荷はEclipse Health Careが自社で行い、貴方の注文情報も所有しています。この場合、販売者が貴方のお手伝いをすることになります。我々は貴方の代わりに販売者へ連絡を取り、注文品の最新状況について貴方へ連絡するよう依頼してあります。貴方はすぐに本メールのコピーを受け取ります。私の経験上、販売者は、顧客からのメッセージを受領後2営業日以内に回答します。彼等は、我々と同じくらい高いカスタマーサービスを提供しているとみなしています。彼等からの返事を2営業日お待ちください。

Result of Translation in Conyac

Number of Characters of Requests:
653letters
Translation Language
English → Japanese
Translation Fee
$14.7
Translation Time
12 minutes
Freelancer
shimauma shimauma
Senior
静岡県出身、ドイツ在住のshimaumaと申します。英⇄日（TOEIC960レベル）、独⇄日（TELC B2レベル）に対応可能です。非ネイティブのブローク...

Other Translations From English To Japanese Are Made Public

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English → Japanese
I have to return the Voigtländer Ultron 40mm because of the spanish import tax are too expensive and I did not knew that. I know that you advise this on ebay. Sorry but I can not pay another 200$ of tax for this item. I wait your answer.
English → Japanese
The Donisl is the second oldest bavarian restaurant in Munich. It´s history dates 300 years back. After a complete renovation at the end of 2015 the restaurant Donisl is a traditional bavarian restaurant in a contemporary style. It is directly located at the world famous "Marienplatz" in Munich. Enjoy the best of the bavarian cuisine and Munich-style beer from the Hacker-Pschorr brewery.
English → Japanese
I am very sure that you know the regulations in Japan better than we do. While our products are in compliance with the Safety Regulations for Toys in Europe / USA / Australia, I know from our customers in Japan that they are doing an additional test or import certification. I am sure that you know it better than we do. Therefore, for us, it is fine how you handle the import of toys to Japan. ...
English → Japanese

shimauma's Public Translations

Thank you for your message.

I would like to return the item, not to exchange it.

My customer wanted this item, but it wasn't delivered on time.
I'm sorry to tell you this, although I asked you to check the item and send it in order to avoid any trouble.

Would it be ok if I would return the item to you?

After receiving the returned item, please give me a full refund.

Thank you in advance for your response.








Japanese → English
おくむらさん

我々のメール返信がないことを、残念に思います。
返信がないのは、これが初めてではありません。
我々は常に貴方からの質問に応え、貴方と会社を重んじてきました。
我々の質問を無視するのは無礼です。
特に、これまで１２年以上に及ぶ我々のビジネス関係を考えれば尚更です。
質問に返信されないということは、返信に時間をかける価値が我々に無いということを表すことになります。

お互いに利益を得られるよう、今後は是非メールへの返信をお願いしたいと思います。
返信が前向きな内容でない場合でも、我々を無視されるより大分ましです。

前回のメールに書かれた質問に対する返信をお待ちしております。
English → Japanese
How much would it be if I order ”Carmen kit by Adrie Stoete- HEAD ONLY Limbs set #20”?
As in the attached picture, I would like the doll to have glass eyes in chocolate brown and black baby-like hair made of mohair. (similar to Anming)
The eyes should be made of glass, not acryl.
Japanese → English
Dear I,

For your reference, I'm sending you a transportation to Narita airport tomorrow.

From Tokyo Station

Train A
Departure 13:02 → Arrival 13:57

-About 10 min. by taxi from the hotel to Tokyo station.
-If you take Train A, please go to "Marunouchi-guchi" at the Tokyo station by taxi.
-The platforms are No. 3 and 4 (Basement 5th floor)
It takes about 15 min. to the platforms on foot.
-All seats are reserved.
-All seat are unreserved. (Seat selection is not possible.)
-The nearest station is "Narita Airport Station".
-Check-in counter is at the Terminal 1.









Japanese → English