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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We are very sorry this time. When we inspected, there was a trouble during s...

Original Texts
この度は大変申し訳ございません
調査した所、日本での発送作業でトラブルがありました
こちらのオーダーについては早急に対応させて頂きます
下記からご希望のものをお選びいただけますでしょうか？

１．全額返金

２．付箋以外の同じ商品をAmazon.comにて弊社が購入し、お客様へ送付する。予定では3,4日後に到着いたします
　また今回の速達料金１５ドルと付箋代として５ドルの２０ドルを返金いたします

こちらの２つの対応からお選びいただけますでしょうか？
大変ご迷惑をおかけしたことをお詫び申し上げます
teddym
Translated by teddym
I am so sorry for this time.
by investigation we found a trouble in shipping process in Japan.
I will proceed the order as soon as possible.
Can you choose what you would like to do from below?

1. fully refund
2. Our company buys the same product apart from post it on Amazon.com and send them to you. It takes 3-4 days to be delivered to you.
Also I will refund 15 dollars for fast shipping and 5 dollars for post it, in total 20 dollars.

Can you choose from 2 options above?
I am sorry from the bottom of my heart.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
14 minutes
Freelancer
teddym teddym
Starter
よろしくお願いします。

Other Translations From Japanese To English Are Made Public

From the customs office, I was asked to submit the process identification documentation per item that has been imported for this time as well as the certificate. In order to clear the customs, would you please prepare the documents ASAP? For instance, in the case of the same exact content but with different form of selling, adding a comment of different qunantity or different type in the area...
Japanese → English
Thank you very much for your kind contact. I'm sorry that I caused you trouble because of my insufficient English ability. My mother runs an English school in Japan and has more than 300 students. In Japan, many people hesitate to purchase items directly from overseas website. Therefore, when a student wants some book, I order it instead of him/her and have it delivered. Is it diff...
Japanese → English
As you know, A and B from our company are scheduled to go to the exhibit to be held in Germany starting November 5. If possible, I want to have a simple meeting at the venue. Can you let me know which dates are convenient among the following ? It would help me greatly if you can give me your reply by tomorrow.
Japanese → English
Have you shipped the cargo? I haven't the BL, and can you tell me the status, please? I have trouble because I can't track the shipment and prepare for the import customs clearance without the BL. Nowadays, Chinese customers are in a hurry very much. I appreciate that you would contact me immediately.
Japanese → English

teddym's Public Translations

Sorry for late reply.
I will ask more information of investors in the fund association.
Please wait.
Is it ok as the certificate of address for Kinoshita is only written in Japanese as Japanese government takes in charge?
Japanese → English
Thank you for the message of completion of the products.
I was planning to ship by air, but I have sufficient time so I would like to use ocean shipping.
The forwarder is ○○.

Thank you for your prompt action.

Kind Regards
Japanese → English
About next order for AA, I would like to order to fill 20ft container.
In that case, how many quantities it will be?
Also, how many cartons in total?
Thanks in advance.
Japanese → English
やあランス、ここまでの旅行はどうだった?
良くなかった。ほとんど何も起こらなかった。もうすぐ期限切れだったからパスポートを更新しなければいけなかった。
それは心配だったでしょう。期限内に更新できたと聞いてよかった。
飛行機に乗ってからも物事は良くならなかったよ。長時間のフライトでシート調節も出来なかった。
それは大変でしたね。レバーが壊れてたに違いない。
その通り、壊れてたんだ。
まぁ、無事にここまで来れて何よりだ。
私もです、残念ながら荷物は無事ではないけれど。
English → Japanese