[Translation from Japanese to English ] Delivery status says DELIVERED TO AGENT, but I have not received the parcel. ...

Original text

配送ステータスが、DELIVERED TO AGENT　になっているのですが
こちらは荷物を受け取っていません。

配送に間違いがないか調べて欲しいのですが。
よろしくお願いします。

Translation / English

Delivery status says DELIVERED TO AGENT, but I have not received the parcel.

Please investigate whether there was any error in delivery.
Thank you in advance.

Translation / English

The status of delivery is shown as DELIVERED TO AGENT, but I have not received it yet.

Please check what is happened.
Thank you.

Translation / English

Delivery status says DELIVERED TO AGENT but, we haven't got any goods.

Would you make sure if there is any mistake for the delivery?
Best regard.