Translation Results Requested Through Conyac Made Public

I'm sorry to you weren't able to locate your package, even though tracking says it's been delivered. That's definitely not what we want our customers to experience.We're aware that our choice of delivery services reflects on our business as a whole. I'm forwarding your delivery issue of the order to our shipping department for investigation, I know they'll want to hear about your experience.When something like this happens, We'd normally send out a replacement order on priority basis.I'd love to help you, unfortunately, I have checked your order and found that it was shipped to freight forwarder.