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  4. We are sorry to trouble you on sendin...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We are sorry to trouble you on sending the item. Amazon does receive the ord...

Original Texts
このたびは商品送付の件でご迷惑をおかけしております。
商品の受注及び商品の発送はすべてアマゾンが行っており、私どもが発送処理をしているわけではありません。
おそらくアマゾンのミスだと思いますので、アマゾンへ確認をしてみます。
アマゾンから何も対応がないようでしたら、商品代金の返金で私どもが対応いたします。


こちらのオーダーＩＤで発送商品の間違いがあったようです。あなたたちの方で返金もしくは正しい商品の再発送処理は
可能でしょうか？このようなクレームの場合は私どもが対応するのでしょうか？
marukome
Translated by marukome
We are sorry to trouble you on sending the item.
Amazon does receive the order and send the item, so we are not dealing with shipment.
Probably it was the mistake by Amazon. I will confirm this to Amazon.
If Amazon does not respond anything, we will deal with refund for the item price.


It seems there has been a mistake on our order ID with sending the item. Could you refund, or send the correct item? What should we do when we receive such a complaint?

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
17 minutes
Freelancer
marukome marukome
Starter (High)
Six-year experience in translation. Resident of Tokyo. Translate English and ...

Other Translations From Japanese To English Are Made Public

I'm sending you the documents. If there is anything missing, please let me know. Following is a brief explanation. 2. I checked VAT for all the items and filled in. 3. It was my misunderstanding. I sent items stored at Amazon UK's warehouse to customers in UK or EU using Multi-Channel service and didn't send items from Japan. 4. I filled in item prices only in Japanese yen. Sh...
Japanese → English
The Japanese import INV description will also change. Here is the concrete modification matter as follows. Effective June 1st, upon shipping from China, please separate CIF's INV and EXW's INV. In the case of mixed INV of CIF and EXW within 1 BL, the import declaration cannot be processed further and it will affect the schedule delay of the import declaration as a result of a various manual w...
Japanese → English
I'm sorry for my late reply. I had a feeling that was handmade! Please also tell your friend who helped with the design thank you. I took the first exam at school. I was quite nervous, but now I feel relieved as I managed to pass the passing line. It's been a long time since I studied for an exam and I felt like a student. Next month, I will take an exam for another subject, so the...
Japanese → English
As a matter of fact, The Product A which you handle now can be bought in Japan via a Japanese agency of Chinese company. By this, now we can ask Japanese company about the compemsation of the mechanism which we obtained from you everytime out of order. Product B we usually order sometimes gets broken even now and everytime we replace the broken one with a new one we buy and cmomensate for it....
Japanese → English

marukome's Public Translations

I have checked the enclosed card,too.
The card does not certainly correspond with this model.

This is my responsibility. Please let me pay you back $30.

However, I do not offer to ship an item as gift.
I proposed you that I could list the item price cheaper on the label as tax measures.
You need to agree with some conditions I proposed you for that.
If you agree with it, I told you to tell me the price to be written.
As you did not respond, and the payment was completed, I sent you the item.
Japanese → English
またご迷惑をおかけし申し訳ありませんが、当弁護士がミワさんのご遺言に重大な問題を発見しました。私の暮らす州法によると、火葬には直系親族全員の承諾が必要です。この法律によりFさんとHさん両者がミワさんの遺志に従うという承諾書にサインをしないとミワ叔母さまの火葬、及び埋葬ができないのです。書類を同封いたします。公証人によるサインも必要です。米国で判子はサインとみなされないため、判子は不可です。漢字とローマ字の両方でサインしてください。公証人が判子を必要とするならば、判子だけではなく手書きの名前と共にご使用ください。
English → Japanese
1. It will only be sold on our online site.
We import from a manufacturer and sell the items.
We are not planning to sell your items at wholesale.
We are considering to create our own brand, and sell at wholesale in the future.

2. Special site for *** is being made.
We currently do not have our own brand.
The site will be a collection of good quality products from abroad.

3. Yes, we understand necessary papers, and submission categories for import.
We need manufacturing process sheets for import permission, and papers clarifying ingredients since they are tantamount to food.
If not, import will not be accepted.

4. We got it from the news abroad.
Japanese → English
I am sorry to have troubled you.
It took some time, but I sent it to you.
It will be normally arriving in about 7-10 days.

Three sheets are in, including complimentary two.

The one I sent the other day to another customer was sent back to me due to incorrect address.

It is highly likely that it is within America,
since it is not sent back to me.

I hope the one I send this time reaches you safely.
Please let me know when it arrives.

I am sorry it took a while.
I thought it would be no problem if the parcel was registered.

Thank you.
Japanese → English