Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I understood that you spent $30. I have heard about that before. But there is...

Original Texts
あなたが30ドルの費用を費やしたことは判りました。以前その旨お知らせ頂いてますので。但し今回の取引は商品に問題はなく輸送上のトラブルです。あなたが郵便局へダメージレポートを提出する手続きを取って、完了連絡さえくれれば、補償が受けられます。そうすれば私は何らかの対応(一部返金など)を取ることが出来ますが、何もない状態で返金等の対応には応じられません。何度もお伝えすることになってしまうのですが、ダメージレポート提出の協力をお願いします。外装に汚れはありますが中はきれいな状態です。
Translated by shimauma
I understand that you had to pay $30 as you had already informed of it before.
However, this is not a problem with the product itself but the transportation. If you submit a damage report to the post office and let me know when it's finished, you will receive compensation for the damage.
Then, I can deal with the situation in any way (like a partial refund).
As long as there are no action from your side, I can not respond to your request such as refund.
I have to repeat the same thing again, but please do submit a damage report to the post office.
The package of the product is stained but the product itself is in good condition.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
16 minutes
Freelancer
shimauma shimauma
Standard
静岡県出身、ドイツ在住のshimaumaと申します。英⇄日(TOEIC960レベル)、独⇄日(TELC B2レベル)に対応可能です。非ネイティブのブローク...