お客様のご期待に添えず残念です。私が発送の際商品を確認漏れしたのかもしれませんし、輸送途中に傷ついてしまったのかもしれません。送料を含めた総額の、半額の返金でご容赦頂くことは可能でしょうか。もしどうしても半額返金で納得されない場合は、必ず私へ返送する前に、オーストラリアから日本への追跡番号付きで送った場合の送料をお知らせ下さい。商品が私の元に届き次第、全額を返金致します。これはサイトのポリシーに則った対応です。私はお客様満足のため最善を尽くします。宜しくお願い致します。
I am sorry that I was not able to fulfill your expectations. I may have made a mistake checking the products during the shipping process, or it may have been damaged during transportation. Can I give you a refund on half of the total amount, including the shipping fee? If you are not satisfied with the refund of half of the total amount, please inform me of the shipping fee, if you send the package from Australia to Japan, with a tracking number. As soon as the product arrives to me, I will refund you the full amount. This is a correspondence that is based on the website's policy. I will do my best for customer satisfaction. Thank you.
