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[Translation from Japanese to English ] I'm sorry for this inconvenience caused you that the item didn't arrive. We ...

Original Texts
この度は商品が届かなかったとのことで、大変ご迷惑をお掛けし申し訳ございません。
また、お誕生日に間に合わず、大切な記念日に悲しい気持ちにさせてしまい重ねてお詫び申し上げます。

日本の郵便局に問い合わせましたところ、
11/18にケネディ国際空港まで到着していることを確認いたしました。
通常であればアメリカ国内に到着後、4日ほどでお届けできるそうですが、
届いていないとのことですので紛失の可能性があります。




アメリカ国内に入ってしまうと日本から調査するには1ヶ月程かかってしまうため、
大変お手数おかけいたしますが、お近くの郵便局へ一度お問い合わせいただけますでしょうか？

また、当店といたしましては、新たに商品をお送りする、または返金対応とさせていただきたいと思っておりますが、いかが致しましょうか？

ご連絡お待ちしております。
宜しくお願い致します。
transcontinents
Translated by transcontinents
I'm very sorry to have caused you an inconvenience since the item did not arrive.
Also, it did not make it till birthday and I apologize again for making you sad on the important memorial day.

As I checked with Japan office, it was confirmed to have arrived at Kennedy International Airport on November 18th.
Normally it takes about 4 days till delivery after arriving at US, but it did not reach you so it might have been lost.
It takes about 1 month to investigate from Japan once it arrives at US, so I'm very afraid to take your time but will you check with your nearest post office?

Also, we'd like to send another brand new item or make refund, what do you think?

I'll be waiting for your reply.
Thank you in advance.

Result of Translation in Conyac

Number of Characters of Requests:
368letters
Translation Language
Japanese → English
Translation Fee
$33.12
Translation Time
14 minutes
Freelancer
transcontinents transcontinents
Starter
ビジネス文書作成、交渉、輸出入実務の経験があり、ビジネス関連コミュニケーションが得意分野です。
迅速、簡潔で適切な翻訳を心がけています。


I ...

Other Translations From Japanese To English Are Made Public

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Japanese → English
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Japanese → English
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Japanese → English
I have a contract with Japan Post in Japan. The contract number is xx. Please check the document that certifies it. In this document, history of my use and details of use fee in Japan Post are listed. I am sending an item to USA and Europe via Japan Post. If you need another evidence, you should call and check it. I attach the evidence of stock in Japan.
Japanese → English

transcontinents's Public Translations

I apologize for the delayed payment. Log in to bank account is temporarily locked, and currently I'm in process to have it unlocked. I guess the issue will be solved within this week. Or I think I can make payment immediately via PayPal.
Do you have PayPal account??
Japanese → English
I received a message from an upset buyer because tariff was imposed. Also, I received a negative feedback.

Buyer: kreymud

In the past, eBay deleted negative feedback from buyers due to tariff several times.

You can see by checking communication via messages, so please kindly check and delete negative feedback.
Japanese → English
Thanks for your reply.
Do you offer any buyer discount?
Your shop offers a lot of attractive brands, and if I get discount I can sell them in Japan, so I hope to continue buying from you.
I appreciate your kind consideration.
Thank you.
Japanese → English
Sorry for not being able to reply due to time difference between Minnesota and Japan.

I haven't used Microsoft teams, but I think I can use it.
Just in case, will you prepare Zoom or Skype as well?

There is 14-hour time difference between Japan and Minnesota, so considering your schedule, our translator and myself, I'd like to request the following.

1. 6am to 9am, Monday-Thursday in Minnesota time
2. Or after 3pm on Friday, Minnesota time
Japanese → English