私は8/7に下記注文をしました。
ただ、8/14までに届かない場合、キャンセルしたいとの旨をお伝えしたと思います。
結局、そのまま商品が届かなかったので、キャンセルされたものだと思っていました。
しかし、先日購入時に使用したクレジットカードの引き落とし明細を確認すると、
キャンセルしたはずの商品代金が引き落とされていました。
すぐに返金をしていただけますか？
商品も受け取っていませんし、代金だけ引き落とされるのはおかしいと思おいます。
早急な対応をお願い致します。
Rating
52
Translation / English
- Posted at 05 Oct 2015 at 16:06
I ordered the following items on August 7th.
I think I told you that I would cancel the items in case they do not arrive before August 14th.
I was thinking that it would be canceled, as the items were not delivered.
However, when I checked the detailed information of the withdraw of my credit card which I used for the shopping, the price of the items were debited from the account.
Could you immediately issue a refund?
I have not received the items. It is not fare that only the price was debited.
Looking forward your prompt attention.
I think I told you that I would cancel the items in case they do not arrive before August 14th.
I was thinking that it would be canceled, as the items were not delivered.
However, when I checked the detailed information of the withdraw of my credit card which I used for the shopping, the price of the items were debited from the account.
Could you immediately issue a refund?
I have not received the items. It is not fare that only the price was debited.
Looking forward your prompt attention.
Rating
52
Translation / English
- Posted at 05 Oct 2015 at 16:12
I placed the order as below on August 7th.
However, I've already told I would like to cancel it if the item would be arrived by August 14th.
After all, the item didn't arrived. So, I thought the order was cancelled.
I found the price of cancelled commodity was withdrawn when I checked the debit items of the credit card I used for the other day.
Would you refund the amount immediately?
I didn't receive the item, so I think it is wrong to withdraw the the amount of the price.
I'd appreciate if you would do prompt handling.
However, I've already told I would like to cancel it if the item would be arrived by August 14th.
After all, the item didn't arrived. So, I thought the order was cancelled.
I found the price of cancelled commodity was withdrawn when I checked the debit items of the credit card I used for the other day.
Would you refund the amount immediately?
I didn't receive the item, so I think it is wrong to withdraw the the amount of the price.
I'd appreciate if you would do prompt handling.
Rating
52
Translation / English
- Posted at 05 Oct 2015 at 16:17
I made the following order on August 7th.
I believe that I have informed you of my intention to cancel the order in case the product would not reach me by August 14th.
It didn't in the end, and I naturally thought it was cancelled.
However, I checked the statement of my credit card I specified for the payment to find that the commodity fee for the cancelled product was deducted.
Could you make a refund immediately?
I have not received the product and it is not acceptable to be charged for it.
I thank you in advance for your immediate response.
I believe that I have informed you of my intention to cancel the order in case the product would not reach me by August 14th.
It didn't in the end, and I naturally thought it was cancelled.
However, I checked the statement of my credit card I specified for the payment to find that the commodity fee for the cancelled product was deducted.
Could you make a refund immediately?
I have not received the product and it is not acceptable to be charged for it.
I thank you in advance for your immediate response.
