Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Trouble has occurred for the order 「」. As for the first shipment, the items ...

Original Texts
注文「」についてトラブルが発生しました。
一回目の商品の発送は購入者に商品が届かず、同じ製品をもう一度送るという対応をとった。
そして、販売した空気清浄機は日本製であるため、発送前に”使用に際しては電圧の変圧器が必要である”ことを念を押して伝えた。お客様もそれを承知した。しかしながら、購入者は変圧器を使用せずに通電してしまったため、製品は壊れてしまった。そしてこの製品の在庫はもうありません。こういった場合、どういう対応をとるべきですか?
Translated by a_ayumi
Trouble has occurred for the order 「」.
As for the first shipment, the items were not delivered to the buyer, so I sent the same one again.
And before its shipping, I told to the buyer emphatically that voltage inverter is required because this air cleaner was made in Japan. The customer got it. However, the customer turned on it without using a voltage inverter, so the air cleaner has broken down. This item is out of stock. In this case, what should I do?

Result of Translation in Conyac

Number of Characters of Requests:
218letters
Translation Language
Japanese → English
Translation Fee
$19.62
Translation Time
13 minutes
Freelancer
a_ayumi a_ayumi
Starter