[Translation from Japanese to English ] Hello. We have been informed that the item was spoiled when received. We w...

こんにちは　アイテムが壊れて届いたとの報告

当店ではこの場合　返品手続きでなく　保険で対応いたします。

まず最初に

１．写真を送ってください。

２．配達業者へ報告をしてください。

上記の２点を実行して下さい

書類を作成して保険請求後、再度アイテムを発送いたします。

あまりにアイテムの到着が遅いので心配してました。

必ず解決するまで、対応いたしますので安心して下さい。

担当者　S.M

Hello. We have been informed that the item was spoiled when received.

We will deal with the guarantee service instead of the returning procedure in this situation.

Firstly,

1. Please send us a photo of it.

2. Inform the shipping company.

Please do the following above.

After you have created the documents and applied for the guarantee, we will send the item again.

I was worried as the item arrived so late.

Please do not worry as we will definitely settle this.

Person in charge, S.M