写真でアイテムの状態をみました。
すみません
当店のミスで壊れた商品を送ったようだ。
即、メーカーより商品を手配します
再度 3日以内に発送いたします
あなたに余計な手間を取らせて申し訳ない
発送後に追跡ナンバーを知らせます
今しばらくお待ちください。
We have verified the state of the article on the photo. We are very sorry! It appears we have sent you a broken article by mistake. We have already ordered a new article from the maker and will send it to you within 3 days. We are sorry that we have caused you such trouble. We'll inform you about the number of the shipment after we send the article. Please, wait a bit longer.