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[Translation from Japanese to English ] We deeply apologize our performance extremely dropped on Amazon.com. We und...

Original Texts
amazon.comでパフォーマンスが急激に落ちたことを心からお詫びします。
私たちのODRとClaim Rateは基準値を上回っていることを理解しています。
この問題には2つの原因があります。

ODR
在庫切れの商品をAmazonカタログへ掲載してしまっていた事。


Claim Rate
注文品が購入者に届かない事や、税関の検査などによる到着の遅れ。
顧客への回答が遅れていた事。

我々の改善計画は以下の通りです。
naoki_bee_17
Translated by naoki_bee_17
We deeply apologize our performance extremely dropped on Amazon.com.
We understand our ODR and Claim Rate surpassed the standard value. We consider it was due to the following two problems:

ODR
We mistakenly listed the items out of stock on the Amazon catalog.

Claim Rate
It was because items didn't arrive to customers, the delay of shipment due to inspection by Customs and we were late to reply to our customers.

Our plan for improvement is as follows:

miwa-nagahara
Translated by miwa-nagahara
◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎◎
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Result of Translation in Conyac

Number of Characters of Requests:
439letters
Translation Language
Japanese → English
Translation Fee
$39.51
Translation Time
35 minutes
Freelancer
naoki_bee_17 naoki_bee_17
Starter
Freelancer
miwa-nagahara miwa-nagahara
Starter

Other Translations From Japanese To English Are Made Public

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naoki_bee_17's Public Translations

「新しい資本の投入でPaytmはインドの活況あるモバイルコマースや決済エコシステムを発展させ、資本をマーケティング、技術開発、人材の発掘に活かすことが可能になるでしょう。」「今回の出資は、事業規模から見ても世界最大手のオンライン、モバイルコマース企業であるAlibabaが国際的にe-コマースビジネスを継続して推し進めていく決意表明を示すものです」、と共同声明で述べた。
English → Japanese
As I confirmed Japanese postal office, inspection numbers are issued only when Japanese postal office receive a notice from the U.S. they said it would take one week - one month to receive notices. I don't think it possible to confirm the number without knowing the result.
I contacted other postal offices just for double-check. So, I am for sure.
Aslo, I wii send the copy of the delivery slip. I'm working on expediting the delivery too.
Thank you for your patience.
Japanese → English
Hello,

I'm writing to ask you again. Your battery charger is excellent in its color and packaging. We purchased the same products from China but they were not fabulous at all.
Would you sell your pop and colorful products to us?

Thank you for your consideration.

Managing director A
Japanese → English
Regrading 1976 year model Greco EG-1000B you ordered, as we inspected it before shipping, there was a glitch on the truss rod. So, we are afraid it is hard to sell.

As an alternative, we have the 1979 year model of the same product. Fret leveling is already done. The nuts are replaced. The pickup is replaced with Greco's 1982Dry.
Good playability. The pick guard is out of stock.
We also accept the refund if you'd like.

Thank you for your consideration.
Japanese → English