[Translation from Japanese to English ] The person in charge from Japan Post contacted me. The person told me that ...

Original text

日本郵便の担当者から私に連絡がありました。
あなたがオランダの郵便局にダメージレポートを提出されていないと言われました。

私は保険の請求のために書類を提出しました。
日本郵便はオランダの郵便局に連絡をいれます。
手続きを進めるためには、まずあなたがダメージレポートをする
ことが必要です。

Translation / English

The person in charge from Japan Post contacted me.
The person told me that you have not submitted a damage report to the post office in the Netherlands.

I submitted a document for insurance claim.
Japan Post will contact the post office in the Netherlands.
So in order to begin this damage claim procedure, you need to first submit the damage report to the local post office.

Translation / English

Japan Post contacted me.
They told me that you haven't sent a report about damages at the Post Office in Netherlands.

I submitted some documents for reimbursement for insurance.
So Japan Post will contact the Post Office in Netherlands.
To process this claim, it's necessary for you to report the damages at the Post Office in Netherlands.

Translation / English

A person in charge of Japan Post contacted me.
They said that you had to submit a damage report to the post office in Holland.

I submitted a document for requesting the insurance.
The Japan Post will contact the post office in Holland.
In order to process the arrangement, at first you have to report
the damage.