お世話になります
商品追跡状況を郵便局に確認いたしましたが、もう少しお時間がかかりそうな状況です。お急ぎのところ申し訳ございません。状況が分かり次第至急ご連絡させていただきますので、今しばらくお時間をください。重ねてお詫びいたします。よろしくお願いします
Thank you for choosing our service.
We have checked with the post office about tracking condition of the product, but it seems to take a little longer.
We are sorry for the inconvenience, but we will contact you once we have found out the condition.
So please give us a little more time.
Once again we apologize to you for the inconvenience caused to you. We would appreciate your kind understanding.