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[Translation from Japanese to Native English ] The product was dispatched on the X of X to the following address. However, s...

Original Texts
X月X日に以下の住所宛に商品を発送しました。しかし、商品がお客さまに届いていませんことを、以下の配達追跡情報より確認しました。


郵便局に再配達の連絡が無く、保管期限切れとなったようです。

お客さまは、次の2つの方法どちらかを選択することができます。満足いただける方法を選んでください。

1.　全額返金（商品と配送料）

2.　商品が確実に届く住所を、再度ご連絡ください。無料で商品の再発送いたします。

1、2どちらかを選び返事をください。返金または、再発送の手続きの連絡をします。
spira
Translated by spira
The product was dispatched on the X of X to the following address. However, since it was not delivered to you, we have confirmed the situation of your parcel with the tracking information.

It seems like you did not contact the post office to reschedule a redelivery, thus it was sent back to us after their maximum retention period.

You have 2 options to choose from. Please choose the one that fits your needs the most.

1. A full refund (product and delivery charge)

2. Please provide us a delivery address that we can successfully delivery the product. We will send it again free of charge.

Please let me know which option you would like to take and we will contact you again in regards to the refund or redelivery procedure.

Result of Translation in Conyac

Number of Characters of Requests:
234letters
Translation Language
Japanese → English
Translation Fee
$21.06
Translation Time
about 8 hours
Freelancer
spira spira
Starter

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Of course, I understand that the package has arrived at the warehouse in the data. They are asking me for the shipping slip (sender, recipient name, address, tracking number) to search for the package at the warehouse. Do you have it? If possible, I would like you to keep the shipping slip for the next order just in case. Thank you very much for always being so polite and helpful.
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spira's Public Translations

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Dear bloggers in the world,
Would you like to introduce BeautyStar.me and Japanese cosmetics to the world?
As long as you have your own blog and a blog shop, anyone can participate.
The details on how to participate is as follows:

1) Post the banner on your blog.

2) Review our products on your blog.

It's that simple!
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There is something I should have mentioned to you in advance.

This product is made upon request, it is a handmade product by our craftsman.

Due to this, it will take a while before the product can be dispatched.

But I can assure you the product we provide will be of the highest quality.

The expected dispatch date will be around 18th-20th May.

Once we have dispatched it, we will provide you with a tracking code, which you can track the item's whereabouts on a website.

It may take a while, but I hope you can understand our circumstances.
Japanese → English