I just talked to the sales rep about the repair. I was told then that they were sending it to Taylor for repair. It was just explained to me that photos were sent to Taylor and they said the problem was due to humidity and they wouldn't repair it under wnty. It was repaired locally by reputable luthier. I was told the return the guitar and they would try to have Taylor examine the problem again.
営業担当と修理のことで話をしました。テイラーに送って修理してもらおうとしたそうなのですが、写真を送ったところ、テイラーからそれは湿気のせいなので、保障対象の修理ではない、と言われてしまったため、当地のきちんとした職人さんに直してもらったそうです。ギターが戻ってきたら、もう一度テイラーに問題箇所をよくみてもらう、とのことす。
He also said that Taylor has been more difficult to deal w/ in the last six months when they made management changes. I would have certainly thought they would exchange it for a new 2014, but that doesn't look like it'll happen. I wouldn't be opposed to replacing the guitar for you but we would be waiting again for it to become available. What do you think the best course of action is?
彼の話では、テイラーは半年前にマネジメントの変更があって以降、一層やりづらくなったようです。私はてっきり２０１４年新モデルと取り替えてくれるのではないかと思っていたのですが、それはなさそうです。私は、取替えに反対ではありませんが、入手可能になるまで、また少し待ったほうがいいでしょう。どうするのが一番いい方法だと思いますか？
