[Translation from Japanese to English ] As a matter of fact, I contacted you because there was a mistake on the shipp...

This requests contains 238 characters and is related to the following tags: "Business" "E-commerce" "ASAP" . It has been translated 2 times by the following translators : ( sujiko , mooomin , chebu1438 , chisai_28 ) and was completed in 0 hours 13 minutes .

Requested by akiy501890 at 22 Feb 2014 at 17:00 5470 views
Time left: Finished

実はご注文の商品を間違えて発送してしまったのでご連絡いたしました。
発送担当のミスでSG用ではなく、セミアコースティクギター用のハードケースを
発送してしまっております。申し訳ございません。

今、商品はUKの通関にあり、日本へ返送の依頼をしている最中です。
しかし、もし、お客様のお宅へ商品が配達されたら荷物の受取(サイン)はせず
そのまま返送してほしいのです。
一度、お客様が受け取ってしまうと、返品交換が大変煩雑になってしまいます。

もちろん至急、正しい商品の手配をさせていただきます。

I have contacted you to inform that I shipped the wrong item to you.
We have shipped you a hard case for semiacoustic guitars, and not for SGs, by the mistake by the person in charge of shipping. I am awfully sorry.

The item is currently passing the customs, and the request for the returning of the item is underway.
However, if by any chance the item arrived to you, I would like you to return the item without receiving (signing) the item.
If you one received it, the return and the exchange becomes quite complicated,

Of course, we will arrange for the correct item immediately.

Client

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