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[Translation from English to Japanese ] I am so sorry you had a problem with this item. I am positive all was intact ...

Original Texts
I am so sorry you had a problem with this item. I am positive all was intact when it was sent. I had purchased this for my granddaughter's wedding and the wedding never took place so I have hung on to it for some time.
This package was insured, at my expense so you can get reimbursement from the post office. Please contact them and if, for some reason, they will not reimburse you for the 'damage' you can contact me again. I put a lot of extra tissue paper around the figurine to protect it in the box. Are you certain it was not in the tissue?
I offer a full refund for items returned within 7 days of purchase. It has been close to 1 month and my pictures are deleted after 14 days.
Please let me hear from you.
Translated by zhizi
商品に問題があったようで、本当に残念です。商品を送った時には本当に何の損傷もなかったのです。この商品は孫娘の結婚祝いとして購入したのですが、孫娘が結婚しなかったので、しばらくの間保管していたものです。
私の負担で保険をかけていますので、郵便局に行けば弁済を受けることができます。郵便局に連絡をしてみて下さいませんか?もし、何らかの理由で損傷に対する弁済がされないという場合には、再度私に連絡を下さい。保護用にたくさんのティッシュを人形にまいて箱に入れたのですが、ティッシュに巻かれてなかったというのは本当ですか?購入後7日以内であれば、購入代金を全額返金するのですが、すでに1ヶ月近く経っていますし、購入された14日後には写真も削除しています。ご意見をお聞かせ下さい。

Result of Translation in Conyac

Number of Characters of Requests:
714letters
Translation Language
English → Japanese
Translation Fee
$16.065
Translation Time
about 2 hours
Freelancer
zhizi zhizi
Senior