Translation Results Requested Through Conyac Made Public

Hi, The German post is a big big company and so slow in their reaction. I contacted them now several times and they promised me to take care about the delivery. But when I now look to the status, it seems that it is unfortunately in the export back to Japan. But there it also is already some days. I hate the german post... What can we do, if the parcel is really shipped back? I think to keep also my money safe, we have to transfer it back? I had a similar case, where at the end ebay said, now it is too late and I lost a lot of money... After this we could make the buying procedure again, coordinated, and give it another try? Or do you have another solution?