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  4. We would like to consult with you abo...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We would like to consult with you about how to support a customer. The cust...

Original Texts
あるお客様への対応について相談させてください。
このお客様は太陽電池で充電が可能な玩具を購入しました。
ところが残念なことに屋外で長時間充電されたことから玩具は高温で溶けてしまいました。
私たちはこれからメーカーと補償についての交渉を行うところですが、英文の説明書にもはっきりと長時間高温で放置しないよう記載があります。
この商品はFBA経由で販売を行った50ドルの高額商品ですが、修理や交換を保証できないと伝えしても良いでしょうか？
何かしてあげられたら良いのですがヒントをください。
[deleted user]
Translated by [deleted user]
We would like to consult with you about how to support a customer.
The customer purchased a toy, which is possible to charge its battery with the solar cell.
However, the toy was melted since the customer charged the battery outside for a long time.
We will negotiate with the maker about its warranty, but its English manual clearly says that you should not leave the toy at a high temperature environment for a long time.
We sold this item via FBA and it was $50, which is expensive. Will it be alright to tell the customer that we cannot insure its repair or replacement?
We would like to help the customer. Could you please give us advice on what to do?

Result of Translation in Conyac

Number of Characters of Requests:
238letters
Translation Language
Japanese → English
Translation Fee
$21.42
Translation Time
14 minutes

Other Translations From Japanese To English Are Made Public

Our nail standard is 500. As we do not deal with others, its moving check can be done only by our nail. Even if its standard is the same, has it been unused? As you say, the item is not defect but not fixing to our nail, even selling its part itself, as customers cannot find with which nail can be combined, if, again, it does not work, there is high possibility to be returned as defect. ...
Japanese → English
Regarding the classification for the indication of L/min and M3/min, M3/min is used for the large flow and L/min is used for small flow. L/min is 1000/1M3/min. This is just a difference in the used unit but the workers at the time mistakenly used different unit. I would like to unite after all but which unit should be used for this? I will have to measure the air flow at 3 points from orderi...
Japanese → English
Product price fluctuate depending on the exchange rate, but the current price is: 50S MD $34.1 This is the inventory status, including part numbers with insufficient or no stock. After checking with the manufacturers regarding the part numbers with insufficient or no stock, it seems that the manufacturers are also sold out. For the delivery, we are currently in the middle of working...
Japanese → English
When asked XXX firm in the US, as the firm is in Japan, Japanese XXX firm can only handle the matter. Therefore, the items were checked at the Japanese XXX firm. The result was as the item is not been sued your company's item, it is told that iis not proved as XXX firm's item. The targeted item is YYY and ZZZ. I will attach the document sent from XXX firm. Although if the item is proved ...
Japanese → English

[deleted user]'s Public Translations

It has been about 2 weeks since the shipping notification, I cannot track it yet.
Is there some mistake with the tracking number? Please send me the correct tracking number.
Japanese → English
AME

私の注文がなぜキャンセルされたのかを不思議に思っているだけです。5月14日に注文し、技術的な問題により注文がキャンセルされたというメールを昨日受け取りました。商品はまだAmazonのサイトに掲載されていますので、約3週間も待った後で私の注文がキャンセルされた本当の理由が気になっています。
English → Japanese
igi2324

注文品（上記商品）のキャンセルについてメールをいただき、貴店は全額返金を保証してくださいました。しかし、キャンセルに関しての同封された説明はイタリア語で書かれており理解できません。
英語で書かれたものを再送していただけませんか？
私の口座に返金されるまで何日かかりますか？
ご返事をお待ちしております。
よろしくお願いします。

eb
1474

レンズに欠陥はなく本体に傷があるということでしょうか？カメラの機能を妨げることはないですが、写真に何か影響はあるのでしょうか？オークションで落札してから3日後に支払いをさせていただけませんか？
English → Japanese
お客様の前回の注文では、1ポンドにつき5ドル8セントになったと思います。他の最近の出荷分では1ポンドにつき4ドル22セント～6ドル42セントでした。

UPSエクスペダイテッド配送では約1週間かかり、関税のみで仲介手数料は生じません。

お客様の転送業者のMyUSに比べるとまだ価格が高すぎるかもしれません。不適当な包装および損傷が生じる可能性がありますので、箱を開封して再包装しないよう依頼すべきだと思います。今後の注文では、原包装のまま転送できるよう全ての荷物にメモをお付けします。

これが良い解決策であるかどうか教えて下さい。お客様に費用を比べていただけるようそれぞれの注文に対してUPSの配送の見積りをお送りすることもできます。
English → Japanese