Translation Results Requested Through Conyac Made Public

The camera was checked before being listed, but there was probably an oversight. I propose we solve this problem in the following manner. First, please take the camera to a store and get a repair estimate. Let me know how much the repair estimate is, and if it isn't too expensive, I will refund that amount. If there is not a store where you can request a repair, or you can't take these steps to resolve the problem, please send the camera back to me. When I receive the camera I will issue a full refund. If you send a request for the refund amount through Paypal, I will pay it.

At this time, please cancel the current order and close the case. We hope to exchange the item, but getting a camera in the exact same condition is very difficult. Also, repairing it in Japan and then sending it to you will take a lot of time. So we would like to close the case after issuing a refund. If we find another camera in the same condition we will contact you, or you could choose to order the same camera from a different seller. Please let me know what you think about my proposal. I would like to apologize once again for the trouble.