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[Translation from English to Japanese ] UK have reviewed the order and the communication with the buyer for you. It...

Original Texts
UK
have reviewed the order and the communication with the buyer for you.
It is also recommended from seller support to refund the order only if the item got back to you and you have reviewed the condition.
In situations such as this, it is up to you and your buyer to reach a mutually agreeable solution.
In order to inform you about the options the buyers has, he can leave a negative feedback or open an A to Z guarantee Claim. Then, our guarantee department will take over for further investigation.

Also, please bear in mind that I am really sorry to hear that you are experiencing such issues. I hope that we will resolve the whole situation as soon as possible.
Translated by ierock
UKはあなたのために、その購入者と注文内容とコミュニケーションを確認しました。
販売サポートからもお勧していますが、あなたがその品物を受け取り、状態を確認して初めて、その商品の金額を返却してください。
このような状況の場合、双方の合意に至るには、あなたとその購入者しだいです。購入者が持っている選択肢をお伝えすると、彼はネガティブなフィードバックを残すか、A to Z 保障申立を始めることができます。その後、私たちの保障部署がさらなる調査を始めます。
また、あなたがこのような問題に遭われていることを大変申し訳なく思います。あなたが迅速に事態を解消されることを願っております。

Result of Translation in Conyac

Number of Characters of Requests:
668letters
Translation Language
English → Japanese
Translation Fee
$15.03
Translation Time
14 minutes
Freelancer
ierock ierock
Starter
Working for a multi-national company in Singapore.