[Translation from Japanese to English ] Thank you for your help. I received a very poor 1 rating from a customer w...

お世話になります。

在庫切れでキャンセルをしましたお客様から　1の厳しい評価を頂きました。

大変お客様に御迷惑をお掛けしまして申しわけございません。

お伺いしたいのですが

お客様に評価を取り消していただけましたら　お詫びを兼ねて次回ご注文時にキャッシュバックしたいとの

ご連絡をしたいと思うのですが　これは規約違反になるのでしょうか？

また良いアドバイスが有りましたら　ご指導お願いいたします。

お手数をおかけいたしますが　返信よろしくお願い致します。

Thank you for your help.

I received a very poor 1 rating from a customer whose order I cancelled because an item was out of stock.

I was very sorry to have troubled that customer.

What I want to ask about is this.

I want to contact the customer and tell them that if they delete the negative feedback I will offer them a discount on a future purchase as an apology, but I was wondering if this might be against the rules?

I would very much appreciate any advice you have.

I'm sorry to bother you with this, but I really appreciate your help and look forward to your reply.