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[Translation from Japanese to English ] Because I live in Japan I still have yet to confirm the authenticity. The pl...

Original Texts
私は日本住んでいるためまだ実物を確認できていません。転送会社経由で日本に入荷予定です。連絡をいただけたことはありがたいのですが、なぜそのような重要な事実を商品説明に記載していなかったのでしょうか。またあなたは発送後に商品の一部が欠損していることを連絡しています。あまり誠実な対応であるとはいいがたいです。ワッペンとボタンの２つが欠損しているとのことですがそれ以外はすべて揃っていますか?。欠損分$50程度返金を希望しますがいかがですか
cuavsfan
Translated by cuavsfan
Because I live in Japan I still have yet to confirm the authenticity. The plan is for it to be forwarded to Japan via a forwarding agency. I am thankful for your getting in touch with me, but it is somewhat odd that a valuable item like that wouldn't come with an instruction manual. You also told me after it shipped that there was a defect with one part of it. This doesn't exactly inspire a lot of confidence. Aside from the badge and two buttons being damaged / missing, is everything together and intact? What do you think about a $50 refund due to the aforementioned defects?

Result of Translation in Conyac

Number of Characters of Requests:
217letters
Translation Language
Japanese → English
Translation Fee
$19.53
Translation Time
about 6 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English