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[Translation from Japanese to English ] 12 masks are lacking. I ordered 5 boxes of 20-pack masks (Total of 100 masks...

Original Texts
マスクの数が12個不足しています。
私はマスクが20個入ったケースを5箱注文しました。（合計100個の注文）
しかし、５箱のうち、１箱はマスクが8個しか入っていなかったので、12個のマスクが不足しています。（88個しか届いていない）
マスク12個を急いで送って下さい。
naoya0111
Translated by naoya0111
12 masks are missing.
I ordered 5 boxes, 20 masks per box.(Total 100 masks)
However, 1 out of 5 boxes has only 8 masks, so 12 masks are missing.(I received only 88 masks)
Please send me 12 masks as soon as possible.

Result of Translation in Conyac

Number of Characters of Requests:
131letters
Translation Language
Japanese → English
Translation Fee
$11.79
Translation Time
20 minutes
Freelancer
naoya0111 naoya0111
Starter
日本在住しています。北米に４年滞在、勤務歴があります。
翻訳は英日、日英の両方可能です。

このサイトを通じて自分自身の翻訳技術の向上、またネットワ...

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naoya0111's Public Translations

Thank you for your inquiry.

Here is the current situation of the product.

The product you shipped arrived at Haneda airport in Japan yesterday.

It will arrive at our shop tomorrow or day after tomorrow.

After receiving the product, we will check the product, and then ask the manufacturer to repair it.

It will take about 10 ~ 14 days after we asked the manufacturer to repair it.

We will contact you again once we receive the product.

We truly apologize for this inconvenience and thank you for your patience.
Japanese → English
We apologize for this problem.

We have just been told by the　warehouse dealer that the item you purchased would come in our store in May.
This is our fault.
For this inconvenience, we will give you the full refund, and also let you know first.

Of course, we will give you a discount price. Thank you for your understanding.

Again we deeply apologize for this inconvenience.
Japanese → English
１、質問に答えてもらっていませんので、もう一度言いますね。オークションの画像に写っているナイフを違うナイフと交換しましたか？なんだか、私が払ったナイフの在庫が無くて違う商品を送ってきた気がします。

２、ナイフの日本からの送料で150ドルも請求する人はいません。送料が必要な高価なナイフは私が払った20ドルかかりますが、多くの日本人のディーラーは送料無料で提供してくれます。特に購入したナイフを違うナイフに交換される可能性があるので他のナイフをあなたから購入する気は現在ありません。
English → Japanese
３、ほとんどのステッカーは剥がすことが出来るので、ステッカーが水を使えば剥がれるかどうかはもう全然気にしていません。気になって知りたいのは、最初に購入したナイフを他のナイフと交換したかです。

購入したナイフは受け取けりました。そのナイフは購入したナイフのオークションページにあったナイフとは違くような気がします。オークションページにあったナイフは、持ち手にステッカーはありません。それに現在あなたは全てのオークションの写真を変更してます。（証明するために元のページの写真も保存しています。）私が持っているナイフはオークションページにあった本当のナイフですか、それとも交換品ですか？
English → Japanese