なんてことだ。私は本当に自分が恥ずかしいと思う。
あなたと、娘さんに心からお詫びを申し上げたいと思います。
私は長くこのビジネスを続けていますが、こんな失敗をしてしまったのは初めてです。
あなたが支払った金額はすでに全額返金する手続きを取りました。
ただ、これだけでは私が納得が行きません。もし可能であれば正しい商品を無償で発送させていただけませんか？
発送をご希望の住所があればお聞かせください。
よい祝日をお過ごしください。
Rating
52
Translation / English
- Posted at 26 Dec 2012 at 09:59
I truly feel ashamed for what a mistake I made. I am terribly sorry for your daughter from bottom of my heart.
I have been running this business for many years but this is the first time I made such a mistake. I have taken the procedure of full refund.
However this is not enough to satisfy myself. Will you allow me to send you a right item for free of charge? Will you please let me know where I should send?
Have a great holiday season.
I have been running this business for many years but this is the first time I made such a mistake. I have taken the procedure of full refund.
However this is not enough to satisfy myself. Will you allow me to send you a right item for free of charge? Will you please let me know where I should send?
Have a great holiday season.
Rating
52
Translation / English
- Posted at 26 Dec 2012 at 09:26
Oh my god. I am really ashamed and deeply apologize to you and your daughter for my such a big mistake. This is the biggest one in my business in long time.
I have already arranged to refund all money you have paid. In addition, I would like to send you the correct product for free, if you do not mind to express my apologize. So please advise the address that you want to receive.
Thanks and have a nice holiday.
I have already arranged to refund all money you have paid. In addition, I would like to send you the correct product for free, if you do not mind to express my apologize. So please advise the address that you want to receive.
Thanks and have a nice holiday.
