[Translation from Japanese to English ] Hello. I received item number（☆☆）from you today, but this item is used. ...

Original text

こんにちは。

貴方の商品が今日届いたが、アイテムナンバー（☆☆）

この商品は中古です。

そして、組み立ててあり、一部破損しています。

新品をください。

新しい商品を送ってもらえますか？

どうして、中古品を送ってきたのですか？

私のお客さんは困っています。

至急連絡ください。

Translation / English

Hello.

I received item number（☆☆）from you today, but this item is used.

It is built already, and also partially damaged.

I would like to have a brand-new item.

Could you please send me a brand-new one?

Why did you send me a used item?

My customer is very confused.

I would appreciate if you could contact me ASAP.

Translation / English

Hello.

Your product arrived today, item number (☆☆)

This product is second-hand.

As well, it has been assembled and one part is damaged.

I am requesting a brand-new product.

Could you send me a new product?

Why did you send me a second-hand product?

My customer is troubled.

Please reply urgently.

Translation / English

Hello,
I just received your product, item # ******, today.
This product is previously-owned, has been assembled, and partly damaged.
I need a new one.
Could you send me a new product?
Could you tell me why you sent me a previously-owned product?
My customer is at a loss.
Please contact me as soon as possible.

Translation / English

Hello,

I recieved the product (item # ☆☆) but I think this is an used one.

Also it was already assembled and it is broken.

I would like a new one.

Could you send me a new one ?

Why did you send me the used one ?

My customer is confused.

Please message me as soon as possible.

Thank you.