I'm sorry to bother you. Paypal can't cover insurance or shipping fee issue, the case will be closed. I'm very appreciate you are helping buyer to try resolve this issue. So even the case will be closed, I hope you can continue to help buyer. thank you very much.
「売り手を助けて頂けますように。」でなく、「買い手を助けて頂けますように。」です!