Original Text / Japanese
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先日Aを購入したお客様からセンサーが反応しないとの連絡がありました。手持ちのセンサーと交換したところ改善したので初期不良と思います。交換してもらえますか?
Translation / English
- Posted at 20 Dec 2011 at 23:50
I got message from a customer who purchased A the other day telling me that the sensor is not working.
I changed it with the one that I had and it got fixed so I believe that it's the initial defects.
Therefore, can you exchange the product?
I changed it with the one that I had and it got fixed so I believe that it's the initial defects.
Therefore, can you exchange the product?
Translation / English
- Posted at 20 Dec 2011 at 23:49
I received a complaint that a sensor was not responding from a customer who bought an item A on the other day. When I replaced its sensor with the one I had, the problem was solved. I assume the problem is initial failure. Will you replace the item with a new one?